IndiGo has received the recognition of ‘The Best Low-Cost Airline in Central Asia and India’ at the SKYTRAX World Airline Awards at the International Paris Air Show 2019. The award recognises travellers’ favourite carriers around the globe and awards them for their operational excellence. This award is a testimony to IndiGo’s continued success across quality standards across front-line product and service factors at the airport and onboard environments that has defined its unparalleled performance, year after year.
Delighted on receiving the award William Boulter, Chief Commercial Officer, IndiGo said, “It is an honor to receive this award for tenth year in a row. Right from the inception, we have been committed to delivering an affordable, on-time, courteous and hassle-free flying experience. This award reflects those values as it is a measure of the travelers’ experience. I would like to dedicate this recognition to all the IndiGo employees who strive to deliver an exceptional, efficient and reliable service to our customers every day.”
The World Airline Awards are one of the most prestigious accolades in the airline industry and a global benchmark of excellence. Travelers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, across 41 key performance indicators of airline front-line product and service, to decide the award winners. As a Quality distinction, the award is based upon customer satisfaction assessment of product and staff service standards supplied by the airline in both the cabin and airport environments.